Support
We support our clients from the moment of engagement, throughout the entire creation and deployment process and continue assisting after a project has been delivered. We endeavour to help in any way we can to point you in the right direction.
Need help now?
Call us on 01273 761 586
What level of support do you need?
For urgent & time-sensitive enquiries inside and outside of office hours, please call 01273 761 586 to reach our support team.
If you believe there is an error on your website, for example it is not displaying, please check this in another browser or in an InPrivate/Incognito window. Please also check your internet connection; visiting the website on your mobile (using mobile data not WiFi) is always a good start.
Sending us an email with screenshots, links or additional information relating to the enquiry is advised so we can identify issues faster or input data correctly.
For matters that are not time sensitive, please fill out the contact form or send us an email. For enquiries that relate to costs or sensitive data we may follow up with an email or give you a call to verify or confirm approval.
Web & email support enquires should go to support@eonic.digital and invoice questions should go to sales@eonic.digital.
Remote support
Need help with a Microsoft application, managed by us?
If you have Windows 10 or Windows 11, you are likely to have QuickAssist. This Microsoft application will allow us to see your computer screen and, if permitted, take control. Please make sure your QuickAssist application is updated so we can connect straight away.